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Simple Help - Live support from DMS

Often times DMS group members remotely connect to user's computer with 'Simple Help' tool to solve user’s problems. Though DMS website has detailed information and user guides for each category, sometimes the problems are unique requiring personal attention and it would be helpful for the DMS staff to connect to user’s computer. When resolving an issue, the DMS staff might request the users to provide access to their computer, and for that, the user needs to login to http://livesupport.dms.vt.edu/customer.